Q. How do you get paid?

We charge 1.5% plus VAT on the purchase price of the sourced property, or, one months’ rent for a successful rental search. We ask for a £500 retainer which will be deducted from your final bill. We take no payments from outside parties and work solely on behalf of the client.


Q. Do I have to pay the estate agent?

No, buyers/renters are not subject to any estate agent fees.


Q. Is the service confidential?

Yes, we have a wide variety of customers and their confidentiality is imperative to our ongoing business. We pride ourselves on the strength of our reputation and promise never sell data.


Q. Why use a search agent?

Buying a home can be one of the most trying experiences of your life. Our aim is to alleviate this stress by keeping you informed whilst eliminating the most time consuming elements; finding a property, negotiating with agents and the regular follow ups required to purchase/rent a home. In a hot London property market why not have an expert on your side? We offer a service that focuses on the buyers needs and we have local, practical, expert market knowledge that can often secure a reduction in prices whilst shorting the time from searching to settling in.


Q. How long will it take to source a property?

Depending on requirements, we estimate between four and six weeks from instruction to finding the ideal property for a client.,/p>


Q. Can you help if i’m looking for an investment property?

Yes, JOSS’ initial venture was in property development, an area which lends its expertise to investment property search. We focus on London’s regeneration areas, transport infrastructure, and subtle changes in planning laws to facilitate capital appreciation. Be it a buy to let investment or a major residential redevelopment, our team is here to help. JOSS makes it easy for clients to add value by drawing on established strategic partners including architects, contractors and design professionals.


Q. Can you source properties I cant find on-line for myself?

Yes, a significant proportion of our properties are sourced away from the open market. We have numerous off market avenues from bank liquidations to private sales for individuals who don’t want to use an agent.


Q. Im relocating from overseas can you help?

Yes, a significant proportion of our business is helping clients relocate or move back to London from a period abroad.